Thank you for purchasing from Jazzedge. All of our files are digital files that are compressed using ZIP technology.
On most modern computers, you'll have a program to unzip files. For Mac/Windows users, you can get winzip if you need a program to unzip files.
Sorry, we can not help you any more other than with the instructions above on how to download the files.
** Storage and Re-downloading of Lessons **
It is up to the student to save their download in a safe place. We will only store your purchase data for 365 days before it is purged from the system. Please be sure to store your download in a safe place.