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Frequently Asked Questions

What if I need HELP and DIRECTION?
After logging in to your Jazzedge account, you'll be presented with your dashboard where you'll find Jazzedge Core lessons along with easy drop-down menus for quick navigation. It is suggested that you start first with Jazzedge Core, then join in on the many live coaching options to get feedback directly from Willie when you need help.
Can I easily upgrade or downgrade my account later?
Yes. Within your account area it is easy to upgrade, downgrade, cancel or request a refund.
Is this site good for beginners?
If you are an absolute beginner, meaning you don't know the notes of the keyboard, have never played a song or have no idea what a quarter-note means, you should look at my HomeSchoolPiano program which is perfect for absolute beginners.

If you've been playing for a few months you have all the skill you need to be successful here at Jazzedge. My students range from beginners to pros. You'll find all the lessons you need here to "level up" your piano playing.

Read "How Do I Not Get Overwhelmed With All This Content?" below...
Do you have a free trial?
Yes, we offer limited free trial that does not require any credit-card info. Just a bunch of great free lessons to get started with!
I'm put off by the word "Jazz" in Jazzedge. Is this site only jazz?
Not at all. I have hundreds of lessons ranging from funk to rock, blues to latin, theory to ear training and even beginner classical piano lessons. 

Over a dozen musical styles are covered in my lessons. Yet, you will notice that the site skews toward the jazz style.

So, why Jazzedge? Well, when I started my online businesses in 2000...yes that long ago, I wanted to created a name that joined together my love for jazz and education. That became JazzED which eventually morphed into JazzEdge. We actually spelled it as JazzEDge for a while.

So Jazzedge is not only for the 'elite' player. Nor is it only for jazz players. Jazzedge takes the best of jazz, its creativity and improvisational spirit, to create an online learning experience like no other.

As one of my students likes to say "Your lessons don't just teach me a song, they teach me HOW to learn."
How do I not get overwhelmed with all this content?
Most students are blown away by the amount of incredible content in the members' area. It's kind of like being a kid in a candy store, so the best way to get started is by checking out:

1. Do Jazzedge Core™ on the dashboard gives you quick access to the 6 courses that will change your piano playing forever. If you decide to sign up for No Bull Piano, you'll still enjoy access to over 50% of Jazzedge Core courses, plenty to get started.

2. If you're a Jazzedge Plus member, attend group coaching which is held every week on Tuesdays. My coaching students work with me live, ask questions, get feedback and direction on how to improve and what they should practice next.

3. Finally, if you need a more personal touch, private lessons are available (for an additional cost) for Jazzedge members. Schedule and pay for a lesson for me then we can meet 1-on-1 and put together a plan for your playing! Sorry, only full Jazzedge members can book a private lesson with me.
Can I download the lessons?
You can download all of the sheet music, jam tracks and stream the videos as much as you like. Video downloading is not available at Jazzedge. However, most of the lessons at Jazzedge (with a few exceptions) can be found at our Piano Lesson Store where you can purchase them individually and download them to your computer.

Download Credits*
Download credits allow you to download most lessons* from the site. Downloaded lessons are yours to keep. 1 credit = 1 lesson download.

*Some newer lessons (or long lessons) like Standards by the Dozen™ are not available for download and only available as past of a membership. However, 99% of the lessons on the site are available for download.
Is new content being added to the site?
Yes! I regularly add new content to the site (usually every week). Best of all, we add new songs and styles so it's never long before you find something new to be interested in learning.
Do I need any special keyboard or equipment?
No. The video-based lessons can be viewed on any internet-enabled device. Coaching for Jazzedge Plus members is done using the free Zoom software which also runs on any internet-enabled device. You do not need any special keyboard or piano. If you're looking for a good keyboard, check out my equipment suggestions.
Do you offer any guarantee?
Yes! I want you to be happy with your lessons, so if you're not 100% happy with the lessons, your purchase is backed by my 30-Day Piano Success™ Guarantee.  Using our 24/7 refund system, you can request a refund on any payment made in your account per our Terms & Conditions.
How do I cancel my membership?
From the main menu choose MY ACCOUNT > SUBSCRIPTIONS to mange your membership at any time, day or night. Simply go to that page and every subscription you have will be listed, along with a cancel link.
If I cancel, do I get a refund?
It depends on how long it has been since your last purchase. We have a very generous 30-day money-back guarantee on monthly memberships and 90-day money-back guarantee on yearly memberships. Using our 24/7 refund system, you can request a refund on any payment made in your account per our Terms & Conditions.
Are there any hidden fees or contracts?
Absolutely not! You can manage your account easily from your dashboard. You can upgrade or downgrade your membership at any time. And, if you need help, just chat in and we will be happy to help!
What if I need help?
All membership levels can chat in using the orange chat bubble in the bottom right of each page. If you have a music related question, that is best answered in my Ask Willie Live! sessions on Wednesdays, group coaching on Tuesdays (Plus members) or through a private lesson (additional fee).

Jazzedge

®
With the largest selection of highest-quality piano lessons online, Jazzedge has become the place where serious students take their piano playing to their next level.
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